Cancellation & Refund Policy

Booking Retainer

A non-refundable retainer (deposit) is required to secure your date and time. This retainer guarantees that we will turn away other potential bookings for your reserved slot. Because of this, the initial reservation retainer is strictly non-refundable under any circumstances.

Final Payment

The remaining balance is due prior to the event date as outlined in your agreement. Final payment is due 15 days prior to the event date. If the final payment is not received by the due date, TCD Photo Booth reserves the right to cancel the booking and retain the non-refundable retainer.

Cancellations

If the Client cancels the event for any reason, the retainer/payment made to secure the event date is non-refundable because the reserved date is no longer available for other bookings.

Client No-Show

If the client or designated contact is not present at the agreed-upon setup time, or if the event is cancelled on-site without prior notice, no refunds will be issued and the full balance remains the responsibility of the client.

Weather Policy

TCD Photo Booth reserves the right to refuse service or shut down operations if weather conditions pose a threat to our equipment or staff. This includes but is not limited to rain, high winds, or extreme temperatures.